121301 - Head of a department of a public administration institution (head of a department of an institution under a ministry , territorial department, its structural department)

Responsible for strategic planning, organization, coordination and control in order to ensure efficient operation and service delivery of the public sector.

Main activities

• develops and implements the division's activity strategy; 
• leads the staff, promotes a productive culture of cooperation; 
• coordinates project execution and resource management; 
• ensures the quality of public services and customer satisfaction; 
• prepares reports and analysis documents for management and heads of other departments.

Characteristic competences

• create a long-term operational strategy, set goals and manage resources; 
• lead personnel, promote motivation, create effective teams; 
• collect data and information from different sources, analyze and interpret them; 
• be able to communicate effectively with different interest groups; 
• plan and monitor financial resources and use them effectively.