121902 - Head of business services department (excluding financial and insurance services)

Responsible for leading, coordinating and organizing the business services department of the company or organization. Ensures that all activities are carried out efficiently to ensure customer needs are met and business is sustainable.

Main activities

• manages the business services department, manages personnel and distributes work tasks; 
• plans and organizes the department's activities, strives to use resources optimally; 
• ensures high quality of services and level of customer service; 
• monitors market trends and demand for services, adapts the activity strategy accordingly, ensures business sustainability; 
• participates in decision-making processes that affect the operation and development of the unit.

Characteristic competences

• be able to organize, plan and coordinate; 
• cooperate with clients and staff; 
• analyze business and think strategically; 
• organize the department's activities; 
• manage finances and budget.