422590 - Response and information clerks

Here are classified other response and information officers who are not listed in subgroup 4225 „Response and information clerks“ and who respond to personal, written inquiries, e-mail and phone inquiries, complaints about the organization's products, services and policy, provide information and redirect individuals to other services.

Main activities

* prepare and present information reports, announcements, documents and other necessary documents;
* communicate with colleagues and managers, in order to solve problems and ensure smooth operation of the organization;
* ensure that information is accessible to the appropriate staff and properly used;
* collect and manage information from different sources, such as websites, letters, meetings, and other documents;
* check that the information is properly managed and stored so that the organization can easily use it.

Characteristic competences

* collect and analyze information;
* good communication and interpersonal skills;
* respond to rapidly changing situations and problem solving;
* computer usage skills and knowledge about information management systems;
* work quickly and efficiently.