422703 - Secret shopper

Observes and evaluates the customer service quality of a certain company, and performs other designated tasks with the aim to increase customer loyalty and improve the company's performance.

Main activities

* carry out monitoring of selected shops, restaurants, hotels, or other businesses to ensure that they comply with set standards and requirements;
* test the quality of the company's services and evaluate how they are provided to customers;
* present reports about their impressions, describe problems encountered during observation, and suggest improvements;
* carry out various tests, for example, checking product prices, inspecting storage conditions, or verifying product labeling;
* prepare a report, providing information about the results of the investigation, conclusions, and recommendations.

Characteristic competences

* collect and analyze information;
* high attention to detail, ability to make decisions, and communicate with company staff. plan and organize work;
* analytical and critical thinking;
* prepare a comprehensive report.