432304 - Local passenger road transport controller

Checks the duration of travel between individual points, the time for passenger boarding and disembarking, loading and unloading of luggage, transport load at individual points at different times, seeks to identify the reasons for non-compliance with the schedule. Checks the behavior and work efficiency of the transport vehicle service personnel, correct ticket issuance to passengers.

Main activities

* perform technical checks and verify that transport vehicles comply with safety requirements;
* check the competence and qualifications of drivers and other employees;
* ensure that passenger safety and comfort are ensured and comply with rules;
* perform ticket checks and audits, ensuring that passengers pay for their journey and that ticket sales and accounting procedures are performed correctly;
* communicate with passengers, providing information and responding to emerging issues.

Characteristic competences

* neatness and organization;
* good communication and interpersonal relationship skills;
* in problem solving, respond to urgent cases;
* understanding and implementation of quality standards;
* well acquainted with legal acts, regulations, and rules related to the activities of passenger transport vehicles and their operators.