524490 - Other contact centre salespersons

Other contact centre salespersons, not listed in unit group 5244 'Contact centre salespersons' , who contact existing and new customers by telephone or other electronic communications media and promote, sell, and make visits to customers.

Main activities

communicates with customers by e-mail, telephone or directly on the website; 
creates content and promotional messages that can be used on various Internet channels; 
monitors and analyzes the company's website traffic in order to improve its performance; 
collects and analyzes sales statistics, conducts competitor analysis and suggests ways to improve sales results; 
advises customers on product or service features, makes suggestions and offers alternatives.

Characteristic competences

work with a computer and use digital technology; make sales and achieve targets; know products, their prices, sales techniques; present product information clearly and attractively; create clear and informative content.