121915 - Head of customer service (department)

Responsible for the provision of customer service in the company or the activities of the relevant department. Organizes the provision of services adapted to the client's needs and maintains relations with clients, agrees on the contractual obligations of both parties.

Main activities

• examines data in line with business strategies and objectives
• prepares short-term and long-term strategic goals
• analyzes customer data
• determines the necessary human resources
• makes correct, rational decisions based on analysis and experience

Characteristic competences

• analyze operational goals
• analyze customer data
• perform personnel management activities
• identify customer dissatisfaction aspects
• provide performance improvement strategies