132401 - Head of the post-office department

Leads a postal unit, organizes service delivery, and controls and coordinates the activities of employees.

Main activities

* lead and organize customer service and consultation processes according to internal company standards;
* maintain relationships with customers, resolve conflicts, and handle complaints;
* manage the activity budget and ensure expense control;
* organize the work of directly subordinate employees, set daily and annual business objectives;
* prepare reports and analyze business indicators;
* ensure compliance with laws and other legal acts regulating postal services.

Characteristic competences

* Ensure customer service;
* communicate with dispatchers;
* monitor key performance indicators;
* manage financial resources;
* conduct personnel management activities;
* ensure compliance with distribution requirements.