141104 - Room service manager

Manages room service staff and is responsible for cleaning rooms in hotels or other public spaces. Organizes and supervises room cleaning and maintenance processes, ensures comfortable and clean accommodation for customers.

Main activities

• plans and distributes the work of the room service staff; 
• checks the cleanliness and order of the rooms, ensures a high standard of care; 
• coordinates work with other hotel departments, such as reception, catering and administration; 
• trains new employees and ensures their proper training and orientation; 
• prepares reports on work processes, adherence to cleanliness standards and achieved results.

Characteristic competences

• distribute work, coordinate tasks and ensure the smoothness of work processes; 
• know how to properly clean and maintain rooms to achieve the highest level of cleanliness; 
• inform and communicate with various stakeholders; 
• train new employees on room cleaning procedures, safety standards and hotel policies; 
• manage hotel management systems and technologies.