143907 - Travel agency manager

Coordinates and plans the daily activities of the travel agency. Ensures that customer needs are met effectively and in line with operational strategy. Leads staff and procedures, manages resources, develops best practices and achieves high level of customer satisfaction. The representative of this occupation is also the deputy manager.

Main activities

develops and implements the travel agency's business strategy; 
coordinates customer service, responds to inquiries and offers appropriate travel services; 
creates marketing campaigns, attracts customers and increases sales; 
cooperates with suppliers for better offers; 
manages finances, including budgeting, tracking income and expenses

Characteristic competences

create and implement long-term business strategies; create and implement marketing campaigns, use social media platforms; create and maintain good relations with suppliers and customers; develop new travel products tailored to different markets and customer needs; make decisions in stressful situations.