335302 - Benefits department specialist

Examines applications and other documents, determines social security payments that individuals should receive, the type and amount. Evaluates documents and conducts conversations with benefit recipients, ensures eligibility to receive ongoing payments or services.

Main activities

* provide consultations to clients about benefits and payments, their right to receive and requirements;
* check clients' applications and documents, determine their right to receive benefits or payments;
* manage client files and updates information about their situation and rights;
* respond to client inquiries and explain their rights and obligations;
* prepare and manage necessary documents related to benefits and payments.

Characteristic competences

* ensure that clients are provided with accurate and understandable information;
* analyze legal acts related to benefits and payments;
* manage documents and follow rules;
* understand social security systems and their operation;
* use computer programs and technologies.